Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
The programme provides the learner with the key foundational knowledge and skills to deliver customer service based on their organisations service vision, mission and/or values. Through experiential learning activities and engaging short lectures, learners will come to see how the service vision is operationalised in their daily work and the value they contribute to their customers. They will al...
Provider: ROHEI CORPORATION PTE. LTD.
The programme provides the learner with the key foundations of what builds customer confidence in the service industry in alignment to Singapores Customer Service Index components, starting first with understanding trust from the customers perspective. On completion of the course, the learner will have knowledge and application skills to build customer confidence in their organization, develop...
This is a hands-on workshop for learners to engage professionally with customers over the phone and email. Learners will practice responding to customers according to service standards, leverage on organizational resources to better serve the customers needs, and will escalate feedback to according to organizational guidelines. Program Objectives This course has been specially designed to help yo...